Hi Aleksandr, Thank you for your comment, I am very glad it worked for you! Or is this just something I have to live with until I get a new laptop? Anyways the link to the service pack you had did the trick. I have the same problem for windows 10 I have an HP Pavilion gdx laptop Please let me know how to update driver. Thank you so much JDH. I am very glad that my page helped!

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Thank you for your nice comment Michael.

Hope you have a great week! Enjoy your nice HP Elitebook and have a very merry Christmas and a happy new year! Everything is, for the most part, working smoothly.

Swan RAm Replied on August 21, This site in other languages x. Yaqub K Replied on October 1, How satisfied are you with this response? Thank you so much. Let me know if it works for you!

Is anyone working on this problem? Hello, I have a new. When I click that, it says to try qindows get updated drivers using the windows update feature in Windows Hi I see the topic is windowz old but it wibdows actual and useful for me as well. After upgrading, it always stays amber, but the function itself still works fine.


Hi Charles, Thank you for your comment. Certainly, I am glad to help. Intel for example has the Intel Driver Update Utility that can scan your computer and install generic drivers for the Intel products it finds.

It might be wise to visit the manufacturer site after Intel in my example – your chipset might not be Intel installs the generic driver windowws see if the manufacturer has a driver more specific to your computer. Hi Hamed, Thank you for your comment.

Thank you for your reply. Note, this does not mean you have the best driver for your computer.

ACPI\HPQ0004 device driver for Windows 7 x64

Best regards and have a great weekend, -J. Hi Thomas, Thank you for your nice comment. Hi mohamed, Thank you kindly for your message. Thank you so much JDH.

When muting is activated, the button turns amber. When muting is inactive, it stays white.

ACPI/HPQ PCI Unknown Device Driver [solved]

You are very welcome! I am very glad this driver helped you. Thank you for your comment.


Since you already checked with Microsoft, check with the manufacturer of the chipsets on hpqq0004 computer. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that wimdows phone number is an official Microsoft global customer service number.

Hi Barry, Thank you for your nice comment! You are very welcome Dave, thank you for your kind comment! Thanks for marking this as the answer.

Sorry this didn’t help.